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General Shipment

  1. Packages are generally dispatched within 2-3 days after receipt of payment.
  2. Custom boards take time to manufacture - 2 - 3 weeks.
  3. Goods are shipped via couriers. FEDEX, DHL, Skynet, BERCO Express or UPS.
  4. Please allow up to 24 hours for tracking number to appear on courier websites.
  5. Tracking numbers are emailed as soon as goods are dispatched.
  6. Shipping fees include handling and packing fees as well as postage costs.
  7. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
  8. We advise you to group your items in one order.
  9. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
  10. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
  11. Any damages to goods must be claimed from the shipping company on arrival.
  12. Please take photos of damaged packages.
  13. If you refuse shipment for any item, you will receive a credit less our cost of shipping for the item.


Boxes are amply sized and your items are well-protected.

 

General Shipment in South Africa

  1. Local courires are used to ship goods.
  2. Tracking numbers will be e-mailed as soon as good are shipped.

 

 

Returns

  1. If you refuse shipment for any item, you will receive a credit less our cost of shipping for the item.
  2. All equipment returned with 7 working days in 100 % orginal un-opened condition will be refunded less the shipping fees and 5 % card fees.
  3. All equipment returned after 7 days will be credited to your account.
  4. Please contact returns@xs-sport.net immediately when you return any items.

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Our support hotline is available 24/7.

Phone083 3313140

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